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FAQ Waterwear

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Q: How could I keep my wetsuit new and prolong its durability?
A: The fact is, neoprene degrades naturally over time, generally very slowly, through oxidization. Oxidized material tends to contract and become stiffer. The effects of sunlight (specifically the UV ranges) and heat increase this process, with certain environmental pollutants also accelerating the effects. Suit life-time is therefore a function of the amount of time it is exposed to light, heat and the elements.
Initial signs of degradation are the emergence of small splits / cracks across the outer surfaces of the suit that are most exposed to UV light (the shoulders, upper arms and back). These are caused by a contraction/hardening of the outer layer of neoprene, thereby losing its flexibility. Initial signs of degradation are to be expected after around 3 years of use, however environmental factors may reduce this.
The thermal performance of the suit is not dramatically affected by the initial stages of neoprene degradation. However as the neoprene ages and the splits increase in size, eventually reaching through the suit, the insulation properties are reduced.
It is advisable to ensure that the natural aging of your suit happens as slowly as possible – essentially by reducing exposure to harmful factors. Here are a few tipA:
  • Keep the suit out of direct sunlight whenever possible. This includes during drying after use.
  • Do not use heat to dry the suit (i.e. no tumble dryers, heaters, radiators etc.) Drip-dry is better.
  • Do not use your suit in chlorinated or chemically treated water (e.g. swimming pools) – the chemical can attack the neoprene, seams etc.
  • Always rinse with fresh water after use to remove any salt deposits, dissolved pollutants etc.
  • Keep you suit clean and dirt free – mild detergents can be used but should be thoroughly washed off after use.
  • Store your suit in a cool, dark place when not in use. Suits are best stored hung (to their full length) on a wide wood / plastic hanger or rolled. Folding / creasing suits can cause the neoprene to compress and distort.
  • Avoid contact with sharp / abrasive surfaces (board grip, hooks, fins etc.). These can affect the stitched seams and certain types of outer jersey.
Q: I bought my NPX wetsuit last year but got a cut on it. Can I send back the wetsuit to you for repair?
A: In case of fault during this warranty period, please return your wetsuit, clean and dry to us with your warranty card and sales receipt. We will repair or replace any wetsuit (at our discretion) if the fault occurred during normal use and proper care.
NPX will make the final and conclusive determination in relation to each claim under this Warranty on a case-by-case basis, which may require inspection and/or photos of this Product, which clearly show the defect(s), if any. This information must be sent to us. Any product must be shipped CLEAN and DRY.
If this Product is considered to be defective by NPX, this Warranty covers the repair or replacement (by the same or similar model). We will not be responsible for any costs, losses, or damages incurred as a result of loss of use of this Product.
The original purchase receipt must accompany all warranty claims. The name of the retailer and date of purchase must be clear and eligible on such receipt.
Q: I am a beginner in kiteboarding and I would like to buy wetsuit for winter. But I am not sure about my size.
A: Please visit our download session for the waterwear size chart. Chest size and your height are always the priority in checking the wetsuit size.